Union Home Mortgage Reimagines Culture and Talent Expectations in the Industry



Union Home Mortgage’s The mission to assist aspiring homebuyers in the home buying process has remained unchanged since its inception. How the Strongsville firm achieves this goal has been reimagined under the leadership of President and CEO Bill Cosgrove.

To better serve customers, UHM’s culture has been transformed into a culture unparalleled in the mortgage industry. Cosgrove, which joined UHM in 1994 and sole owner in 1999, prioritizes building a sustainable talent chain by creating a work environment that combines the innovative mindset of an entrepreneurial startup with the support systems of a mature corporation.

The members of the UHM team are renowned as partners, demonstrating that everyone has a vital role to play in delivering first-class, personalized service to the company.

“We’ve built a world-class company where people come first,” Cosgrove said. “By investing in the personal and professional well-being of our partners, we are better positioning our business to serve our customers.”

UHM Code of Conductthat emphasizes respect, open communication and accountability, guides all interactions with partners and codifies the sense of unity that permeates the culture of the company.

“It’s important to understand that every position in an organization requires a different level of education and work experience, different skills and even personalities,” Cosgrove said. “In this way, our differences unite us and drive our business forward.”

In June, UHM was recognized as one of the Top Northeast Ohio Employers For the seventh consecutive year, The Plain Dealer and Cleveland.com ranked # 1 in the Large Business category in the Best Jobs of 2021 ranking. The award follows national recognition in January from Energage, an employee engagement and workplace improvement research firm that ranked # 1 in the 2021 Best US Jobs Ranking. among companies with 1000 to 2499 employees.

“These ratings confirm that we are delivering on our promise to our partners to create an environment where we can all come to work and feel safe, satisfied and inspired to do our job and do it well,” Cosgrove said. … “I really want our partners to get everything they need – through training, development and promotion – to achieve their professional goals, while continuing to help UHM thrive.”

UHM employs over 1,800 partners nationwide, and this number will be keep growing in the coming years with planned expansion of the company’s headquarters The addition of a third building to its corporate campus will create 450 new jobs for a variety of professions and support the company’s learning culture through the construction of a new corporate learning center that will foster ongoing personal and virtual development opportunities for all partners.


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