Merchant asks PayPal to revoke bots that refuse her loan

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Dear Ina,

I applied for the 4th PayPal Working Capital Loan and was very surprised when I was turned down after successfully repaying 3 previous loans and an impeccable reputation with PayPal for over 16 years, which was recognized by numerous PayPal supervisors.

I spent a day and a half on phone calls with all the PayPal staff to resolve my opt-out issue and this is what I found out.

PayPal Zettle asked me by phone in early July this year to use PayPal Zettle as a payment processor for POS terminals because they said they were giving up PayPal Here, which I have been using for 7 years.

I agreed to give it a try, but I haven’t configured or used this Zettle product yet.

A Zettle employee said Zettle imposed a cap on all new Zettle accounts at the end of July. He told me that the restriction was designed as a harmless hedge to prevent people from closing their PayPal accounts until all the money from Zettle has been transferred, and that it couldn’t be an issue for me to get a PayPal working capital loan. …

He put me on hold and then came back and said that his boss said it was a known problem, that the Zettle restriction was causing problems in working capital loan applications. The restriction was interpreted as a severe account restriction in the eligibility algorithm for a working capital loan, and this failure resulted in a denial of loan applications.

Four different PayPal employees told me, after scouring my account for evidence of my refusal, that the Zettle cap was the only thing stopping me from getting a working capital loan.

I waited two days hoping this glitch would be fixed and contacted PayPal Working Capital again. Their representative told me that they were not aware of this failure as a problem. This means that the Zettle people never reported this issue to Working Capital.

Finally, I asked the Paypal Business Account Manager to remove the Zettle restriction from my account and tried again to apply for a Working Capital Loan but was refused.

The Working Capital Observer told me that the Working Capital Algorithm would probably take at least 30 days to lift the Zettle cap. I asked myself, 30 days from what date?

So, after successfully paying off three PayPal working capital loans, I fell victim to PayPal for agreeing to try out a new PayPal product that I hadn’t even touched yet. The working capital loan supervisor told me that nothing can change the algorithm.

I am informing you about this problem because I may not be the only one who had this problem. To this day, I am still denied.

Working capital said just keep applying until the Algorithm stops rejecting my application. As the head of Business Accounts said, “You are just trying to give us more business.” Yes, that was the plan.

Hope this explanation helps other people who are having difficulty applying for a PayPal Working Capital Loan.

Karen



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