JD Power Names Rocket Mortgage Best Mortgage Provider – RISMedia |



JD Power has named Rocket Mortgage the Best Mortgage Provider in the Country for Customer Satisfaction for the eighth year in a row – eligible for the award every year.

Rocket Mortgage Service manages the homeowner’s mortgage from closing to loan disbursement. This includes collecting monthly mortgage payments, paying taxes and insurance on behalf of the client through an escrow account, and helping homeowners if they need any help or have difficulty paying.

In addition to being ranked # 1 in overall score, JD Power named Rocket Mortgage best-in-class across all categories that make up the overall satisfaction score, including:

– Overall Level of Satisfaction
– New client orientation
– Billing and payment
– Managing an escrow account
– Communication
– Interaction with clients

“At Rocket Mortgage, our mission has always been to offer homeowners the best possible experience by combining innovative technology and the assistance of our Rocket Cloud Force, a team of highly trained professionals who can help even in the most challenging circumstances,” said Nicole Beatty, Executive Vice Rocket Mortgage President of Service. “Over the past year, our service team has demonstrated its ability to work through both good and difficult times. We are proud to demonstrate what change can take place when mortgage servants provide best-in-class technology and caring team members – both of which resulted in much lower tolerance rates during the COVID-19 pandemic than in industry average ”.

For more information please visit www.rocketmortgage.com


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