How to Contact a Student Loan Service Specialist before your student loan is due

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Here’s how to contact student loan support before the student loan payments begin on October 1, 2021.

Here’s what you need to know.

Student loans

There is good reason to believe that student loan payments will be due again from October 1, 2021. Now is a good time to contact student loan support again. You can find out who is servicing your student loan by calling the Federal Student Assistance Information Center (FSAIC) at 1-800-433-3243. Here is a list of student loan servicers for federal student loans owned by the US Department of Education:

Student Loan Service Contact Information

FedLoan Servicing (PHEAA): 1-800-699-2908

Granite State – GSMR: 1-888-556-0022

Great Lakes: 1-800-236-4300

HESC / Edfinancial: 1-855-337-6884

MOHELA: 1-888-866-4352

Navient: 1-800-722-1300

Nelnet: 1-888-486-4722

OSLA Service: 1-866-264-9762

ECSI: 1-866-313-3797

The default troubleshooting group (also known as Maximus Federal Services, Inc.): 1-800-621-3115 (TTY: 1-877-825-9923 Deaf or Hard of Hearing)

If you have private student loans, you can contact your lender for the most accurate contact information for your student loan. Since March 2020, federal student loan payments have been temporarily suspended under the Cares Act, a $ 2.2 trillion stimulus package passed by Congress. In the absence of an extension, the student loan cancellation period will expire on September 30, 2021. Before resuming student loan payments, the US Department of Education will send you written correspondence warning you that student loan payments will be due. However, if you have not made your student loan payment, you can contact your student loan officer to update your contact information, check your student loan balance, or inquire about your monthly student loan payments.


FFELP Loans: Student Loan Service Contact Information

Most FFELP loans do not belong to the Department of Education. Contact your Student Loan Service Specialist for details on student loan payments and options. If you don’t know who is servicing your student loan, check your last student loan payment.


Perkins Loans: Student Loan Service Contact Information

If you have Perkins loans that are not owned by the Department of Education, you should contact your college or university where you received your Perkins loan. Perhaps your college or university is serving your student loan, or they can put you in touch with your student loan support service.


What to do if your student loan is assigned to a new student loan officer serving you

Don’t panic if your student loan is transferred to new service staff. This is a common occurrence and can happen several times during the life of your student loan. You will receive written correspondence from your new student loan officer and contact information. If you service a student loan, the student loan balance, interest rate, and student loan terms will remain the same. Be sure to update your billing information, including information on any automatic payments, to ensure that student loan payments are sent to your new student loan service staff.

Do not wait until October 1 to calculate your student loan repayment. Get started now with these smart ways to pay off your student loans and start saving money:


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