Homepoint Introduces New Service Model To Help Mortgage Brokers Succeed In The Shopping Market



The regional alignment of Wholesale Lender # 3’s operations and sales staff aims to create a new industry standard for lending efficiency, personalized service, and fast closure.

ANN ARBOR, Michigan., June 28, 2021 / PRNewswire / – Homepoint, the third largest wholesale mortgage lender in the country, today unveiled Homepoint Amplify, its new service model that combines localized support with the national Homepoint platform to help mortgage brokers maximize efficiency and provide faster, more personalized customer service. in today’s purchase-driven mortgage market.

Under this new model, Homepoint will form regional support groups corresponding to the six Homepoint regions: Central, Northeast, Northwest, South, Southeast, and Southwest. Each region will have assigned teams of loan coordinators, underwriters, closers and loan sponsors, paired with account managers who already serve broker partners in these respective areas. By organizing its operations and sales at the regional level, Homepoint will provide brokers with a unique partnership agreement with designated professionals that gives a “small lender” feel – with the technology, resources and capabilities of a large lender.

“The relationship between mortgage brokers and lenders is paramount in the buying market,” he said. Phil Shoemaker, President Originations at Homepoint. “With Homepoint Amplify we are moving towards a service model that allows our partner brokers to work more closely with our experienced operations and sales staff to expand our business in this procurement market. We are one of the largest wholesale mortgage lenders in the country. but brokers will benefit from more representative communication and collaboration that stems from the small lender feel our new model will provide. ”

Homepoint’s move to a regionally focused model will bring significant benefits to mortgage brokers as it remains highly efficient in terms of speed, while strengthening an element of business relationship that helps brokers outperform retail competitors who typically operate through a call center.

By giving brokers constant access to small teams of regional operations staff, Homepoint will also reduce points of contact for its broker partners, making it easier to escalate service and inquiries.

Along with the investments the company has made in new technologies, closer alignment between its sales and operations staff is aimed at enabling Homepoint to improve efficiency, resulting in shorter queue times, easier closings and a self-service disclosure process. position your broker partners for sustainable growth in any market cycle.

“Six years ago, Homepoint was founded with the goal of creating a highly efficient and streamlined mortgage business that leverages technology and a distributed network of third-party developers to deliver a people-centered mortgage lending experience that can thrive in any market cycle,” said Shoemaker. “Although we were opportunists during last year’s refinancing boom, we also continued to invest in the processes and systems needed to realize our vision. The launch of Homepoint Amplify represents the realization of this investment as Homepoint implements technology and service models to ensure its vision of being the best mortgage lender for customers and partners. “

About Homepoint
Homepoint, a subsidiary of Home Point Capital Inc. (NASDAQ: HMPT), is one of the leading providers of mortgage loans in the country, putting people at the center of attention in home buying and home ownership. The company supports successful home ownership as a critical element of broader financial security and well-being by providing long-term value beyond credit. Founded in 2015, the head office is located in St. Ann Arbor, MichiganHomepoint works with a nationwide network of over 6,000 mortgage brokers and correspondent partners with deep knowledge and experience of the communities and clients they serve. Today Homepoint is the third largest wholesale mortgage lender in the country and the seventh largest non-bank mortgage lender.

Financial corporation Home Point d / b / a Homepoint. NMLS # 7706 (see nmlsconsumeraccess.org for licensing information). Home Point Financial Corporation does not conduct a Homepoint business in Illinois, Kentucky, Los Angeles, Maryland, New York, or Wyoming. In these states, the company does business under the full legal name Home Point Financial Corporation. 2211 Old Earhart Road, Suite 250, Ann Arbor, Michigan 48105. Toll free: 888-616-6866.

Forward-looking statements
This press release contains certain “forward-looking statements” as defined in US federal securities laws. In addition, from time to time Home Point Capital Inc. (The “Company”) or its representatives have made or may make forward-looking statements, orally or in writing. These forward-looking statements include, but are not limited to, statements other than statements of historical fact, including, but not limited to, statements regarding the Company’s future financial performance, the Company’s business prospects and strategy, expected financial position, liquidity and capital needs, industry, in which the Company operates, and other similar issues. Words such as “expects”, “expects”, “intends”, “plans”, “predicts”, “believes”, “seeks”, “evaluates”, “could”, “would like”, “will”, “May,”, “continue”, “potential”, “should” and negative meanings of these terms or other comparable terminology often indicate forward-looking statements. These forward-looking statements are not guarantees of future results and are subject to risks and uncertainties that could cause actual results to differ materially from those indicated in the forward-looking statements. Factors, risks and uncertainties that could cause actual results and results to differ materially from those anticipated include, but are not limited to: the spread of the COVID-19 outbreak and the serious disruptions it has caused in the United States, the global economy and financial markets; our dependence on our financial mechanisms to finance mortgages and otherwise manage our business; the dependence of our income on the provision of loans and services on macroeconomic conditions and the conjuncture of the residential real estate market in the United States; counterparty risk; a requirement for service advances that may be delayed in reimbursement or may not be collected under certain circumstances; competition for mortgage assets, which can limit the availability of desired origins, acquisitions and result in lower risk-adjusted returns; our ability to continue to expand our lending business or effectively manage a significant increase in lending volumes; competition in the industry in which we operate; our success and growth in our manufacturing and service activities, as well as dependence on our ability to adapt to and implement technological change; the effectiveness of our risk management efforts; our ability to detect misconduct and fraud; any cybersecurity risks, cyber incidents and technological disruptions; our relationship with suppliers; our failure to adequately address various issues that may lead to reputational risk, including legal and regulatory requirements; exposure to new risks and increased costs as a result of starting new activities or strategies or significantly expanding existing activities or strategies; the impact of changes in political or economic stability or government policies on our material suppliers working in India; the impact of interest rate fluctuations; risks associated with hedging against the risk of changes in interest rates; the impact of any prolonged economic downturn, recession or decline in property values; risks associated with financing our assets with borrowed funds; risks associated with a decrease in the value of our collateral; our dependence on access to our funding mechanisms; risks associated with financial and restrictive terms included in our financial agreements; risks associated with loans with a higher degree of risk that we serve; risks associated with derivative financial instruments; our ability to withdraw our mortgage assets on time or at all; our ability to obtain and / or maintain licenses and other permits in the jurisdictions required to conduct our business; legislative and regulatory changes affecting the mortgage lending industry or the housing market; and changes in regulations or other events that affect the business, operations or prospects of government agencies, or such changes that increase the cost of doing business with such organizations. You should carefully consider the above factors and other risks and uncertainties that may affect the Company’s business, including those described in documents that the Company periodically submits to the Securities and Exchange Commission. Many of the important factors that will determine these results are beyond our ability to control or predict. Please be aware that you should not place undue reliance on any forward-looking statements that are valid only as of their date. Except as otherwise provided by applicable law, the Company assumes no obligation to update these forward-looking statements.

Media Contact:
Brad Pettiford
Public Relations Director
(734) 356-3092



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