Communication is key, according to MCT’s Chief Strategy Officer

0
8


As Chief Strategy Officer at Mortgage Capital Trading, Leslie Winick leveraged its industry expertise to drive new technological innovations and industry-leading support that enabled MCT to continue to meet customer needs despite the volatility of the past year.

“Readiness [over the past 18 months] were not so much concrete moments and experiences as a set of 30-year lessons: recognition of cyclicality and confidence in large fluctuations and the associated risks, maintaining flexibility and openness to change, constant communication, ”Vinik said. “If it were not for the fund that we created 5-7 years ago, everything might look different from the positive results that we are seeing today.”

Winick was recognized last year Hw vanguard winner of the award for strong leadership that has driven the success of nearly 300 mortgage lenders. IN HW Vanguards recognize top-tier industry professionals like Vinik who are spearheading new developments in the housing industry.

We reached out to Vinik to learn about how her career experience has prepared her for the current housing market and how MCT is working to nurture a new generation of industry leaders.

HousingWire: When you think about your career, what moments and events have really prepared you for the current marketplace?

Leslie Winick: Navigating successfully over the past 18 months has required skills / techniques honed throughout my career. However, readiness was associated not so much with specific moments and experiences as with a set of lessons accumulated over 30 years: recognition of cyclicality and confidence in large fluctuations and associated risks, maintaining flexibility and openness to change, constant communication – especially listening, showing compassion leadership , finding innovative ways to solve problems, meeting customer needs and constantly looking at the world through their eyes. The uniqueness of the current market lies in the impact of digitization. With our technology platform, MCT was able to move quickly to WFH and help our customers respond to and capitalize on market specifications. If it were not for the fund that we created 5-7 years ago, everything might look different from the positive results that we are seeing today.

HW: What are the unique challenges of running a company right now?

LW: Many of the opportunities we focus on are related to human capital. We are constantly discussing and implementing new ways to keep our distributed teams engaged, motivated, and aligned with the company’s mission and values. While we are busy preparing to return to office life in the fall, we know that WFH has not been easy – each person’s situation is unique. Does the team member have children or roommates? Is their internet connection stable? Are they ready to take care of the older person in their life? Are they struggling with work-life balance? How have issues of racial and social equality influenced them? Understanding the lessons learned during the WFH provides insights into our hybrid office model that will soon be rolled out. We focus on why we come together – to provide collaboration, learning, team building and customer focus.

Another area of ​​opportunity is education and communication – with our clients and team members. We’ve always prioritized communication and feedback loops, but over the past 18 months, MCT has placed even more emphasis on consistent, open and effective communication.

HW: Growing new leaders is critical to any business. What is your company doing to develop the next generation of leaders?

LW: We can’t agree more. Human capital is what drives MCT and we are constantly introducing ways to further develop our talents. Some examples include expert training, third-party training (from an MBA or NAMMBA, for example), launching an in-house mentoring program, and we are currently testing a development planning platform that ties into our company’s balanced scorecard. We are also very eager to find new career paths at MCT. Over the past two years, our Business Intelligence, Accounts, Investor Services, MSR, and Sales teams have provided excellent opportunities to develop new skills and capabilities, and to add value to customers and MCTs. Our goal is to recruit people with competence and potential, to reward excellence and teamwork, to celebrate innovation and success.

Acceptance of applications for participation in the competition “Avangard 2021” ends on Friday, July 23. Click here nominate someone today!



Source link

LEAVE A REPLY

Please enter your comment!
Please enter your name here