CFPB Launches Toolkit for Tenants and Mortgage Borrowers Facing Financial Difficulties Due to COVID-19 | Ballard Spar LLP



On July 7, 2021, the Consumer Financial Protection Bureau (CFPB) launched digital toolkit for the media, intermediaries and other stakeholders interested in providing information and resources to renters and mortgage borrowers who continue to financially struggle with the coronavirus pandemic. The toolbox contains sample messages that you can use to educate consumers about their remedies and options for assistance. Examples of messages include:

  • Accommodation and rental emails.
  • Social media posts.
  • Videos in English and Spanish.
  • Printed handouts in English and Spanish.

For parties using sample messages, the CFPB requests that they indicate that the content was created by the CFPB.


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