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Carrington Mortgage Services is a mortgage services provider founded in 2007 and headquartered in Anaheim, California. A subsidiary of Carrington Holding Company LLC, the lender offers borrowers nationwide basic mortgage and refinancing options.
Consumers can start the mortgage application process online, by phone, or at six branch offices located in Arizona, California, Connecticut, Florida, Indiana, and Maryland. The company is licensed to issue mortgages in Washington DC and all states except Massachusetts and North Dakota.
Carrington offers a range of mortgages for borrowers with bad credit history, but the biggest flaw we noticed about this lender is a history of customer complaints.
Here’s what you need to know about Carrington Mortgage before applying for a home loan.
Pros and cons of Carrington mortgage services
Offers all major mortgage programs and three loans designed for consumers who have credit problems or problems documenting income.
Licensed in most states
Considers candidates with a low credit rating
Over the years, many customer complaints have accumulated.
Doesn’t advertise interest rates or lenders’ commission on its website.
You will need to speak with a loan officer to get pre-approval or complete a mortgage application.
Six brick locations in total
Carrington Mortgage Services: loan types and products
Carrington Mortgage offers a major list of government-backed loans, large mortgages and refinancing loans. The lender says it takes 30 to 45 days to close the loan from start to finish.
Here’s what’s on Carrington’s lineup now:
Outstanding Lender Offers are three mortgages designed for borrowers who may have trouble finding loans elsewhere.
- Carrington Flexible Advantage The loan is intended for borrowers with a credit rating of 550 or more and self-employed borrowers who need assistance in documenting their income. Recent credit events such as bankruptcy, short sale, foreclosures, or history of late payments are acceptable and there are no mortgage insurance requirements.
- Carrington Plus Flexible Advantage the loan is for borrowers with recently improved credit ratings but with a history of derogatory marks on their credit reports. You can qualify with a credit rating of 620 or higher.
- The Carrington Prime Advantage helps borrowers qualify for loans with a credit rating of at least 660 and negative credit events for more than four years.
Carrington Mortgage Transparency
Carrington Mortgage Services website has no information on interest rates and closing coststhough it does offer several home buying tutorials and mortgage calculators.
You can apply for your mortgage online, but you will need to call or visit a loan officer at one of their six branches to complete the process. By submitting an application, you will create an online account where you can upload documents and sign documents.
The biggest drawback of this lender that we have noticed is the history of customer complaints. The Better Business Bureau gave Carrington an ‘A’ rating, although the lender received 1.42 stars out of 5 based on customer reviews on the BBB’s website. The Consumer Financial Protection Bureau has received 3,731 complaints against this lender since 2011, and customers have rated the lender roughly 2 out of 5 stars on the consumer overview page. It was also difficult to reach the loan officer by phone, although we ended up being contacted by a representative.
Carrington mortgage services: rates and fees
The Carrington Mortgage Services website does not advertise interest rates or fees for lenders, but it does list some fees that borrowers may pay after closing. Some of these include:
- Commission from $ 5 to $ 20 for payment by phone, online, or through a support representative.
- Check return fees range from $ 7 to $ 50.
- Late payment fees are typically 5% of the principal and interest due.
- Property inspection fees from $ 15 to $ 20.
- Enrollment fees vary by county.
We also called the lender and received a list of the closing costs that borrowers can pay, including:
- Lender’s fee (including handling, underwriting and documentation fees) of USD 1,300
- Third party fees (such as ownership fees and appraisal fees), which are typically 2% of the loan amount.
Minimum credit rating The Carrington Mortgage Services requirement depends on the type of loan. Regular loans require at least 620 points, although borrowers can qualify for FHA loans, VA loans and USDA loans with a score of just 500.
Carrington does not charge any prepayment penalties for any of its loans and allows borrowers to fix the interest rate for free after they sign a letter of intent to continue working. But there is a fee for extending the blocking rate. For an estimate of the mortgage rate and a full breakdown of the lender fees you may be paying at close, you need to apply.
Refinancing with Carrington Mortgage Services
In refinancing, you take out a new mortgage, use the funds to pay off the original loan, and then pay off the new mortgage over time. Homeowners do this to save money, get better loan terms, or borrow cash. Carrington offers several mortgage refinancing options, including:
Carrington Mortgage Services Compared to Other Mortgage Lenders
|Carrington Mortgage Services||Wells Fargo||Guild mortgage|
|Minimum credit rating||620 for conditional loans; 500 for FHA, VA and USDA loans||620||620 for conditional loans; 600 for FHA, VA and USDA loans; 680 for large loans|
|Minimum down payment||From 0% to 3.5% depending on the mortgage program||From 0% to 3.5% depending on the mortgage program||From 0% to 3.5% on most loans; 15% on large loans|
|Where does the lender work?||48 states and Washington, DC||All 50 states and Washington DC||All 50 states and Washington DC|
|Main types of loans||Regular, Large, VA, FHA, USDA, adjustable rate, flat rate, refinancing, cash-in refinancing||Regular, Large, VA, FHA, USDA, Adjustable Rate, Fixed Rate, Refinancing, Cash Payable Refinancing, Construction Loans||Regular, Large, VA, FHA, USDA, Miscellaneous Home Improvement Loans, Fixed Rate, Refinancing, Fixed Rate Refinancing, Energy Efficient Mortgages, Home Construction Loans, Bridging Loans, Reverse Mortgages|
How to shop around to get the best mortgage rate
Your home could be the biggest purchase you’ve ever made, so it’s important to find ways to save on those big expenses. One method is to collect multiple credit ratings and compare offers.
Start by identifying three to five of best mortgage lendersthen apply for a mortgage and request Mortgage loan appraisal… This is a standardized form, so it should be easy to determine which lender offers the best interest rate and lowest closing costs.
Even a small difference in mortgage rates can save you hundreds or thousands of dollars over the life of the loan. For example, on a $ 250,000 30-year mortgage, a 0.25% interest rate cut would save the borrower $ 9,720 over the life of the loan. You may be able to negotiate additional savings if you, too, have good creditworthiness.
Carrington Mortgage Services offers basic home loans to borrowers in all states except Massachusetts and North Dakota. This might work well for consumers with imperfect credit history or self-employed borrowers. But when you are looking for a mortgage, it is best to research your options and compare offers before taking out a loan.